End users expect, and should receive, uninterrupted voice quality and availability of phone service. Since IP Telephony operates on the data network and is subject to Quality of Service issues, it is crucial that effective measures be enacted to continuously monitor and manage availability and performance. NEC provides organizations with the tools and services they need to ensure optimal IP Telephony performance, including:

• MA4000 – a web-based management system for UNIVERGE communication platforms that also monitors and analyzes voice traffic. The MA400 can simultaneously manage IP Telephony and TDM traffic in the same network.
• Remote Monitoring Service – NEC monitors customers’ networks from its Network Operations Center and notifies customers of alerts and root causes that could impact critical applications like IP Telephony. Includes a real-time portal, reports and configuration backups.
• Remote Management Service – NEC monitors customers’ networks and provides complete problem resolution, along with ongoing configuration management, moves, adds, changes and performance analysis.
• Managed IP Telephony Service – For an affordable monthly fee, NEC provides an on-premises IP Telephony system along with comprehensive support services, from assessment to installation to management.

View NEC’s IP Telephony portfolio.