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The UNIVERGE® UC700 Client relies upon the powerful, Rich Presence capability developed by NEC. Using NEC’s Rich Presence, the UNIVERGE UC700 enables users to see the status of their contacts and immediately determine which communications method (such as office phone, mobile phone, voice, email, or fax) will be the most efficient way to communicate with them.
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With the UNIVERGE SV8300 Communications Server as a foundation, businesses can now add in advanced applications like presence, unified messaging and mobility tools to enhance their business. UCB also offers scalability and enhanced communication functionality whether used as a standalone application or integrated with Microsoft® Outlook® and it helps to increase productivity, enhance collaboration and improve management of communications.
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Most organizations have calls that go to centralized answering locations (e.g. main listed number, dial “0”, timeouts, etc.). Because these calls are often sensitive, the attendant position is crucial to any organization’s public perception—and that makes the console attendants use so important. The UNIVERGE-attendant UA5200 provides cutting-edge technology to deliver the very latest in advanced call-processing capabilities and productivity enhancements to attendants. This new attendant solution enables your customer’s attendants to make the very best impression on callers.
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The contact center is a central point of contact with customers. NEC’s contact center applications can help improve that critical first impression by increasing customer access options and alternatives, streamlining customer transactions and creating a closed-loop system with contact follow-up. CC Design enables businesses to enhance agent productivity; implement workforce management for forecasting, scheduling and tracking schedule adherence; streamline processes, procedures and reporting through workflow management; and support the performance supervision critical for evaluation, quality assurance and training.
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NEC’s new line of IP business phones offer the latest in advanced communications capabilities, sleek modular design and easy-to-read LCD displays. Customized XML-based applications are supported offering unique productivity-enhancing tools through the desktop phone.
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This new IP system from NEC provides all the traditional features and functionality including calling number and name display, conferencing, soft keys, voicemail, unified messaging, speed dialing and automatic call distribution (ACD), as well as support for hospitality management features, wireless handsets and softphones. With Remote Link, businesses that are growing can network systems together to extend a business’s reach to its remote offices while providing increased efficiency, enhanced security and feature transparency – regardless of the primary unit’s physical location.
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NEC’s UNIVERGE SV8500 Communications Server is the optimal product for IP communications. It was developed to fully satisfy the expanding communication needs of the enterprise and is an integral part of NEC’s UNIVERGE360 approach to empower businesses and to make networks a more productive asset. The flexible SV8500 supports a powerful set of open standards for interoperability and provides a cost-effective means of leveraging an organization’s existing investments.
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